Telemarketing

Program Objectives

By end of programme, delegates will:

• Learn ways to build and maintain trust and respect as telemarketers.
• Develop skills to warm up their sales approach.
• Master tactics to reduce the fear of cold calling.
• Learn ways to give a positive first impression.
• Learn strategies that help them determine and speak to the decision-makers.
• Develop personalised scripts to maximise efficiency while marketing over the phone.
• Learn how to create interest, handle objections, and close the sale.

Target Audience

• Business owners
• Managers of marketing
• Supervisors of departments and their chairmen
• All workers in the marketing field

Program Outline:

• The essential skills for telemarketers
• Building trust and respect
• Building rapport
• The Johari window
• Communication skills
• Developing your script
• Pre-call planning
• Handling objections
• Phone tags
• Handling call backs
• Following up
• Closing the sale