Professional Supervisory Skills

Program Objectives

By end of programme, delegates will:

• Realise the scope and nature of the supervisory position.
• Learn different methods to deal with common challenges facing supervisors.
• Recognise their responsibilities as supervisors, to themselves, to their teams, and to their organisations.
• Identify key techniques for effective planning and work prioritising.
• Learn necessary skills for effective supervision including leadership, team building, communication, and team motivation.

Target Audience

• Managers and heads of departments.
• All workers in the leadership positions.

Program Outline:

• The role and responsibilities of supervisors.
• Planning
• Setting goals
• Supervisors as leaders
• The Situational Leadership model
• Handling problematic employees
• Synergy
• Building trust
• Team building
• Communication skills
• The communication process
• Team motivation
• Orientation
• Training
• Providing feedback
• Delegation skills
• Handling conflict
• Discipline