Effective Management: Building Self Esteem and Assertiveness Skills

Program Objectives

By end of programme, delegates will:

• Be able to create positive self-expectations.
• Develop self-talk messages that help build self-esteem.
• Use communication tools to help them be more assertive.
• Learn how to say “no” and when “no” is a good answer.
• Learn how to make a positive first impression.
• Learn effective ways to communicate with people and deliver messages.

Target Audience

• All workers at all different levels.

Program Outline:

• Building self-esteem
• Your first impression
• Putting others at ease
• Leaving positive first impressions
• Self-esteem factors
• The five golden rules of self esteem
• Projecting self-confidence
• Positive thinking
• Distorted thinking
• Wiping out worry
• Communication skills
• Compliments (How to give them, how to receive them)