Problem Solving and Decision Making

Program Objectives

By end of programme, delegates will:

• Develop awareness of problem solving steps.
• Identify their problem solving styles.
• Master a variety of problem solving tools.
• Identify root causes from symptoms to the identification of appropriate solutions for different problems.
• Acquire problem solving and decision making skills by matching their problem solving style.
• Recognise ways to think creatively and work towards creative solutions.
• Grasp knowledge of the top ten rules of good decision-making.

Target Audience

• Managers and heads of departments.
• All workers in the leadership positions.

Program Outline:

• What is Problem Solving
• Analysing Problems
• Problem Solving Styles
• The Problem Solving Model
• Approach a Decision
• The Problem Solving Tools
• Creative Thinking in Problem Solving