Negotiation Skills

Program Objectives

By end of programme, delegates will:

• Recognise the benefits of good negotiation skills.
• Appreciate the importance of preparing for the negotiation process.
• Identify the different negotiation styles and learn what to use and when to use.
• Develop strategies for dealing with tough or unfair tactics.
• Develop skills for producing alternatives and identifying options.
• Grasp key negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

Target Audience

• All workers at all different levels.

Program Outline:

• Negotiation
• Preparing for negotiation
• Making the Right Impression
• Negotiation Styles
• Initiation
• Exchanging Information
• The Bargaining Stage and Persuasion Tactics
• Developing Options for Win-Win Situations
• Handling No’s
• Dealing with Negative Emotions
• The Closing Stage