Delegation Skills

Program Objectives

By end of programme, delegates will:

• Understand the importance of delegation as a tool for success in management.
• Identify how delegation fits into their job context.
• Learn effective methods for delegating tasks.
• Learn how to apply the eight-steps process for effective delegation.
• Master ways for delivering instructions and getting better results through effective delegation.
• Improve their questioning and listening skills.
• Develop awareness of common delegation pitfalls and learn how to avoid them

Target Audience

• Managers and heads of departments.
• All workers in the leadership positions.

Program Outline:

• What is delegation?
• Why delegate?
• To whom and what tasks to delegate
• The levels of authority
• Giving instructions
• The Eight-steps process
• Communication skills
• Questioning and listening skills
• Monitoring delegation
• Practising delegation
• Giving feedback
• Delegation pitfalls