Conflict Resolution in the Workplace

Program Objectives

By end of programme, delegates will:

• Indentify what conflict is, how it can escalate, and its impact on productivity and organisational performance.
• Appreciate the common conflict resolution styles and know how and when to use them.
• Learn effective verbal and non-verbal communication skills and learn how to employ them in resolving conflicts.
• Master effective techniques for intervention strategies.
• Learn ways to boost staff trust and morale

Target Audience

• Managers and heads of departments.
• All workers in the leadership Positions and investigators.

Program Outline:

• Types of conflict
• The Johari Window model
• The stages of conflict
• Conflict resolution styles
• The Communication Funnel
• Questioning and listening skills
• The Seven Steps conflict resolution model
• Facilitation skills
• Setting norms and rules
• Intervention strategies