Conflict Resolution

Program Objectives

By end of programme, delegates will:

• Understand conflicts.
• Recognise the stages of conflict.
• Master conflict resolution tools including LECSR.
• Learn key skills necessary for resolving conflicts.

Target Audience

• Managers and heads of departments.
• All workers in the leadership Positions and investigators.

Program Outline:

• What is a conflict
• Types of conflict
• Costs of conflict
• The factors of conflict
• The stages of conflict
• The LECSR tool
• Setting norms and rules for conflict resolution
• Conflict resolution through mediation
• Conflict resolution through facilitation
• Confrontational facilitation
• Managing differences
• Asking questions
• Listening skills
• Non-verbal communication
• Problem solving skills
• Controlling anger and managing stress
• Stress management techniques